Refund policy

1. Return Eligibility

  • Timeframe: You may return items within 30 days of the delivery date for a full refund or exchange. Returns received after 30 days will not be accepted.
  • Condition: Items must be returned in their original, unused condition, with all tags and packaging intact. Jewelry that has been worn, altered, or damaged cannot be returned.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

🚨 Important: Shipping costs are non-refundable, and return shipping is not covered. Customers are responsible for covering the cost of shipping the item back to us.

2. How to Return an Item

  • Contact Us: Before returning an item, please contact our customer service team at winteraofficial@gmail.com to obtain a Return Authorization Number (RAN).
  • Prepare Your Return: Pack the item securely in its original packaging and include a copy of your receipt and the RAN.
  • Ship Your Return: Send the package to the return address provided via email. Please use a trackable shipping method. We are not responsible for lost items during transit.

🚨 For U.S. Customers: Due to the high cost of shipping, free returns do not include shipping costs, and return shipping is not covered.

3. Refunds

  • Processing Time: Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days (processing times may vary depending on the payment method).
  • Shipping Costs: Shipping costs are non-refundable. If you received a free shipping promotion, the original shipping cost will be deducted from your refund.
  • Return Shipping: Return shipping costs are the customer’s responsibility and will not be reimbursed.

4. Exchanges

  • Availability: Exchanges are subject to product availability. If you would like to exchange an item, please contact us to confirm availability before returning the original item.
  • Process: Follow the return procedure above and specify the item you wish to receive in exchange. If there is a price difference, we will charge or refund the difference accordingly.
  • Shipping Costs: Shipping costs are non-refundable, and return shipping is not covered. Customers must cover the shipping costs for exchanges.

5. Final Sale Items

  • Non-Returnable: Some items, including custom jewelry, personalized pieces, and items marked as “final sale,” are non-returnable and non-refundable. Please check the product description before purchasing.

6. Defective or Incorrect Items

  • Report Issues: If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange the return and provide a replacement or full refund, including the original shipping cost.
  • Return Shipping: In cases of defective or incorrect items, we will cover the cost of return shipping.

7. Contact Us

If you have any questions about our return and refund policy, please contact our customer service team at contacto@wintera.mx or visit our website at https://www.wintera.mx for more information.